Pet Odor Question

[Freshnclean]

I cleaned a house today for a lady who's sole reason for calling me was to rid her house of the pet urine smell.  I went out and did an estimate.  The carpet was less than a year old.  I did not smell pet odors when I walked in.  There was one particular place in a bedroom next to a desk where she said she could really smell it.  I could not.  Also there was no staining.  I cleaned the place adding enzymes to my solution.  I usually have very good success with this.  The desk was move and the whole area of concern in the bedroom was cleaned thoroughly with HWE.  I still do not smell anything even now that I have gotten it wet.  She called me tonight to say that the smell hit her like a truck when she walked into the house.  She said she can smell it when she puts her nose down into the area in the bedroom.  I explained that the carpet needs to completely dry.   That any moisture that comes into contact with the urine will ignite the smell.   I explained that I will come out in the morning and take a look at it with her.  So I guess my question is... Why can I not smell this, My employee cannot smell it, but her and her babysitter can.  My next option is to flush it with OSR and waterclaw it out.  I have had good success with this in the past.  Has anyone run into anything like this before.  Why one person can smell it so intensely while another cannot detect it at all.  I really can't tell her to get rid of her four cats.  Thanks for any insight.

Steve

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[kingjoelking]

You need to go thereat night with a black light. No glow she out of her head. If lots of glow then mark the areas and treat them during the day.

[c spot stop]

Women have a stronger olfactory nerve than men. (they can smell better)

Women have a longer olfactory memory (they smell stuff that is gone)

Urine affects women stronger than men (Urine makes em want to puke)

Part of odor removal is the pre-setting of their expectations. (telling them how their olfactory nerve works)

You are already setup for failure only because it is a girl.

Lemon makes them think it is clean...lemon makes us think is has vodka. Use lemon scent. NOT vodka. Although me and Chem Briiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiighte may like that.

Chances are you never got to the urine. Have you had an odor removal class?

Finally, if you can not find it you can not remove it. And if you can find it, you still may never remove all of it.

[PlumKleen]

OSR , Matrix Miracle or Odorcide if no visible stain. I usually add Odorcide to my encap juice for the final cleaning. I do lots and lots of urine. I recently tried an enzyme product from CSN left an artificial scent in the home with just fair to good results. Also tried a case of the Odor and stain product from Magic Wand. An enzyme oxygen combo. After using 2 and 3/4 of another jar I was fed up with failure and went back to the Matrix product. Yes you have to darken the room and do your black light inspection. I keep an extra pair of glasses on the truck if the customer is present and involve them in the process. Many times they think Fido just went a couple of spots but it usually turns out much worse than they think. My job yesterday was a perfect example, a couple spots in one room turned into three rooms with small spots and a hallway completely saturated. It gives you the credibility when you ask for the $$$ needed to clean and deodorize. I find there are no short cuts to removing urine odors.

[Mike M]

I've had that happen before. Couldn't smell a thing myself.

Use a blacklight to try and identify where the exact spots are. In a darkened room use a blacklight and the urine spots should show up. Mark those areas with something (block, tab, something) so you know where to treat. Follow standard urine removal procedures on those areas.

If you miss one spot there will still be odor. Warn them it may take more than one treatment. Also no gurantees, especially if the animal is still there.

[Mo]

Did you also black light the walls and baseboards. Maybe it's time to replace carpet, padding and seal the floors?

[Freshnclean]

Hey guys thanks.  I went back and went over it with her.  It was day time so the black light wasn't showing it, but when I dug my nose in there I could smell urine in a couple places.  Other areas the odor is gone completely.  So maybe it is time to experiment with some different products.  I bought a product call hydrocide.  Gonna head back out and spray with that groom it in and re-extract.  Hopefully I can get this done because she has four cats running around and she says she can't stand her house smelling like a pet store.  I told her I can't do anything about that.  I always tell them that urine can be tricky and cannot guarantee I can remove it all but that I will do my best.  Every now and then one comes along that forgets that conversation.  Anyway thanks again. 

[Grant D.]

Go back at night, or if you can't do that cover all windows with black plastic or blankets.  That will help you make sure you aren't missing any.  Hydrocide is a good product.  Mix at 6-8 oz/gal and pour on liberally.  Give a little dwell and extract.  But some odor may linger until the pad and subfloor is 100% dry to make sure she knows that. 

[greenclean]

sounds to me like this is goimg to be one of those situatoins where you wont ever make the customer happy. this could easily be cat spray on her walls etc so clenaing the carpets will not fix the problem, and then as soon as it's gone the cats will spray it back to mark their territory.