OK - So there have been various comments about the Hrubys and their equipment in another post. I wanted to move that discussion here to keep the other one on topic.

I have never dealt with or met Tom or any Hruby representative. I give everyone an equal shake to start. I have to admit that I own a yellow HOS that I bought used from Chembright to have for backup/small jobs. Have only used it a few times but it seems to work OK?

It does seem they have had some equipment and customer service issues?

I would like to give the Hrubys every opportunity to discuss what might be going on.

Have no comment or opinion on any discussions that have taken place on other boards as I don't frequent them.

I have talked with Tom once and have spoke with Jeff numerous times. Both very standup guys. Never once have they knocked Johns machines. I have spoke with Patty once right when I first bought my HOS. She told me if I wanted a "real" machine to call them. Wasn't impressed. I have much respect for John G for who and what he has done for this industry. I also have much respect for the Hruby's. Some people like Fords some Chevys. I like both.
We ALL have areas in our business's where we need to grow and improve. Glad this is a forum where people can talk about these things with respect. I like the CCS forum also and there is much to learn there too but one cannot got there and speak of any other equipment but CCS without getting people butthurt.

What does my responce have to do with this topic you ask? Don't really know.....

i like pizza!  does that count?   

CB,

I've gotten the same thing from Patty, i mentioned to her one time that i had a challenger that i was using CCS's glads on, and before i could say any other word...she went on about how their company is better, and challenger is always copying them, bla bla bla....nothing to do w/ what my call was about, i also mentioned to her that i was using a combination of chems from abstraction, to vacaway, and release-it's, and once again Patty says and i recall "our encaps are WAY better than Release-it's", again i was never comparing each product, chems, equipment.  Personally i really don't care about all that, i just wanted my questions asked about what i called for.

I still and will buy from CCS, but i never understood why businesses negative sell each other, one thing i NEVER do is negative sell a competitor, my clients sometimes ask me about my competition and i never put the other guys down, i just show what makes us different, and each company has it's pros/cons, not the "we are the best, everyone is copying us!". 

There will always be people copying others, hence there are 30k plus carpet cleaners, someone copied someone else.  Do what works for your company, and do the best you can so you're always on top.

His come back was professional, we all have rough days, and he probably just had to let go that day.

I don't put much thought into drama, as a business owner and service provider, i'm looking to have a piece of equipment that will always function properly on me, the worst thing that can happen to us is once we are at a job far from home the equipment stops working or doesn't work at all.  That is very frustruating, and we've all been there.

I like the orbot in terms of perception for the client, but in the end of the day i'm looking at my little challenger that i got from micky, and telling myself wow this machine has been pretty good to me. I will upgrade to a more "productive" op in the next few months, not sure what the choice will be, but the main thing won't be shiny/good looks but "can i rely on this"?